Will Guidara, the former co-owner of the internationally acclaimed restaurant Eleven Madison Park, gave an inspiring keynote on how he elevated the restaurant to global excellence—not only through outstanding food and service, but by adopting a bold approach he refers […]
31May2024
by: Olivia Ojala
In a recent webinar hosted by Nordic Business Forum and Oslo Business Forum, Will Guidara discussed the nuances of “Unreasonable Hospitality” and its profound impact on businesses. As we are moving from a product economy toward a service economy, Will’s […]
Will Guidara is a big name in the hospitality industry, known for his innovative take on creating unforgettable dining experiences. As the co-owner of the world-famous Eleven Madison Park in New York City, he’s racked up numerous awards, including several […]
10Apr2024
by: Olivia Ojala
What are the essential leadership qualities needed to thrive in the digital age? How should you navigate the rapid technological changes and evolving customer expectations? We gained some insights from one of our Nordic Business Forum 2024 speakers, Steven Van […]
In my earlier “Key Benefits of an Excellent Customer Experience” blog, I listed the various upsides for any business to focus on delivering an extraordinary customer experience. From higher customer retention rate to improved financial performance, the benefits are obvious. […]
In recent times, the discussion around customer experience has reached new, interesting levels. The question is no longer about whether or not customer experience is a key enabler for business success or whether business leaders need to prioritise that on […]
