Remote Group Livestream User Guide

The streaming solution Nordic Business Forum uses for live streaming our events is an enterprise-level video streaming platform by IBM Watson Media. Everything is run through IBM Watson Media (the player, live stream, on-demand videos, interactive features such as chat, Q&A and polls). The platform is made for large-scale events with built-in multi-CDN support. IBM’s video streaming services include multiple layers of encryption. Continuous edge-to-cloud protection with regulatory compliance is also provided. The solution is also ISO 27001 certified. 

Read more: https://www.ibm.com/watson/media 

To set up the event’s iframe, you need to have an employee portal or similar password-protected website where you can embed the player.

Each license allows embedding the live stream player on one password-protected website owned by your organization.

A website’s full address (fully qualified domain name FQDN) that can be whitelisted (e.g., nbforum.sharepoint.com) and the address needs to be unique and owned by you. We can’t allow general subdomains that are used by other clients, such as sites.google.com. Any sites that are not on our list will receive an error message when attempting to embed it.

You are eligible for the Remote Group License if:

• You have dozens to hundreds (or even thousands) of employees, and/or multiple offices – in different cities or perhaps even countries, and/or many people working remotely
• You are not showing the content on a publicly accessible page
• You are not charging your users for watching the content

If you are planning on showing our event to your members or customers, you may not be eligible to purchase a Remote Group License (university alumni associations, chambers of commerce, unions, co-working spaces etc.) You can still benefit from our event’s live stream by purchasing a Group License.

Our solution works on multiple platforms, but we need to test it on your platform before we can guarantee compatibility. To test it, you can set up a test live stream player on your password-protected website using our test iframe script. We recommend doing this before purchasing. If you can watch the test video, your website is suitable for the live stream player.

Please note that you will need to have a unique domain name that we can whitelist. We can’t whitelist general subdomains used by other clients. If your site is not on our list, you will receive an error message.

If you have any issues or need help, please let us know through chat. Also, check other FAQs as we have tried to answer common questions

Each license allows you to embed the live stream player on just one password-protected website owned by your organization. Eg. https://www.nbforum.com or https://nbforum.sharepoint.com

However, within that single website, you can embed the player on multiple pages. For example, you can place it on http://www.example.com/page1, http://www.example.com/page2, etc., as long as all the pages are under the same domain.

If you want to embed the player on different websites with separate domains, such as http://www.example.com and https://www.anotherdomain.com, you would need two separate licenses.

If your organization has Sharepoint 365, then you can follow these instructions 

https://support.microsoft.com/en-us/office/add-content-to-your-page-using-the-embed-web-part-721f3b2f-437f-45ef-ac4e-df29dba74de8

If you still aren’t able to embed the player in your Sharepoint, your organization might have embedding restrictions. You can follow these instructions and allow embedding from the domains

video.ibm.com
eu.video.ibm.com

https://support.microsoft.com/en-us/office/allow-or-restrict-the-ability-to-embed-content-on-sharepoint-pages-e7baf83f-09d0-4bd1-9058-4aa483ee137b

If you see the error message “We’re sorry but this video is not available for embedding on this domain” there are three possible reasons for that:

1. We haven’t yet allowed embedding on your website. In this case, contact our Customer Service at info@nbforum.com and provide us the complete address (FQDN) of the website where you wish to embed the video player (for example, nbforum.sharepoint.com, www.nbforum.com). You can also request whitelisting trough this form.

2. If your website is added to our whitelist, but you’re still getting an error message, please make sure that your device or browser is not blocking cookies, JavaScript, or cross-site tracking. Adblockers, antivirus and firewall software, and VPN services can also cause this issue for the end-users. (Safari users can allow cross-site tracking with these instructions)

3. If you have allowed cookies, JavaScript, and cross-site tracking, but all of your users are getting errors, please make sure that your website is not blocking cross-frame, cross-origin resources, or referrer policy. If you can see the player but you’re getting embedding errors when trying to play videos, then it might be your website’s referrer policy that is causing issues. You can try to add the following attribute to the iframe referrerpolicy="no-referrer-when-downgrade"

You can see the ports and domains that IBM Video uses from the next section.

If you have viewers watching from a network that has a strict firewall service in places, such as a school or a corporation, they may need to whitelist a few domains in order for them to watch the event.

You can find the detailed instructions from IBM Video website: https://support.video.ibm.com/hc/en-us/articles/207852107-Opening-Firewall-or-Proxy-Ports-for-IBM-Watson-Media-Broadcasting-and-Viewing

To watch an event live, please ensure you have the following:

System Requirements:
Windows 7 or higher, Mac OS X 10.6 or higher
Supported desktop browsers:
Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+
Supported mobile browsers:
Chrome 45+, Safari 10+ (iOS)
Internet Connection:
5-10mbps download speed is recommended. Check your connection at www.speedtest.net.

Please make sure that your device or browser is not blocking cookies, JavaScript, or cross-site tracking, Adblockers, antivirus and firewall software, and VPN services can cause issues for the end-users.
How to enable cross-site tracking in Safari
How to enable Javascript on you Browser
How to enable Cookies on your Browser

Full replays of speeches become available through the same iframe player within 24 hours after their original live broadcasts. Usually individual keynote recordings are available immediately after the speech.

The player includes access to the event recordings for 90 days after the event has ended.

1. Provide us the complete address (FQDN) of the website where you wish to embed the video player (for example, nbforum.sharepoint.com, www.nbforum.com). When placing the order, you can add it to the order notes field on the checkout page. If you have already purchased the product, you can send the information via email (info@nbforum.com) or through form on this page.

2. We will send the iframe code to you by email (latest on August). Once you get the code, copy it to your clipboard and paste it into your website’s HTML editor.

3. Publish the website and you should see the video player on your website.

If you are seeing video but not hearing audio make sure the audio on the video player is turned on. To access the audio click on the speaker at the lower left side of the video player. If you are still not hearing audio, make sure your system audio settings are correct.

If you can hear the audio, but cannot see the video try refreshing your screen by pressing the “F5” key (or Command-R on a Mac). If refreshing your screen does not solve the issue, try clicking the “HD” button at the bottom right side of your screen and selecting a lower bitrate. If the issue still persists, try using another web browser (We recommend Google Chrome or Mozilla Firefox).

If you are having issues with buffering, drag your mouse cursor over the bottom right of the video player where you see the “HD” button. Once you click the “HD” button, you will be able to choose the quality of your stream. Choose the best quality bitrate that your internet connection can handle.

Most content on IBM Watson Media plays automatically. You should be able to view live streams and recorded videos without installing any additional software or doing anything special. If you are experiencing any issues watching content on IBM Watson Media, please read the problems and solutions from their official help page: https://support.video.ibm.com/hc/en-us/articles/207851767-Viewing-troubleshooting-steps